Sales Support Co-Ordinator

23/1/2025

Customer Solutions Representative
Rathcoole, Co Dublin

Primary Purpose:

The success of our client’s unique Operations process depends on continuously strengthening their business relationships. The Customer Solutions Representative serves a vital function in the Operations team, ensuring that the customer’s needs are met in an effective and efficient manner. Customer Solutions Representatives interact with many groups within and outside of the business while addressing critical customer requests. The Customer Solutions Representatives build strong business skills, which can lead to advancement opportunities within Operation and our Marketing and Sales Team.

A day in your new career:

You will screen all incoming purchase orders and customer requests for effective action item delegation and team workload management.
You will place and processes customer product orders into CRM system.
You will follow and/or implement special instructions for various accounts and maintains accurate and up-to-date notation on all service incidents.
You will take incoming phone calls to respond to customer inquiries.
You will collaborate with the Sales team to address customer concerns and set proper expectations.
You will work closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders.
You will work to maintains exceptional customer fulfilment service levels.
You will participate in training and constructively provides feedback in the form of peer coaching.
You will focus on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere.

Desired background and skills:

Experience in customer service or logistics preferred
Language skills in at least one of the following preferred: Italian, French, Polish, Russian would be a distinct advantage.
Knowledge and experience working with MS Office Suite.
Demonstrates sound judgment and creative problem solving.
Open to taking moderate risks with a competitive spirit.
Demonstrates a commitment to accuracy and accountability for job performance.
Receptive to constructive feedback from peers and mentors.
Strong work ethic and team-oriented mind set.
Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication.
Ability to work independently and in teams of various sizes to complete a tactical workload.
Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships.

Remuneration:

Excellent salary on offer
Bonus
Pension
Hybrid
35 hour working week