English for the Workplace – Language for Professionals – Radhe Global

Complete Business English course – professional communication skills, job interviews, meetings and customer service.

Instructor Names: Michael Dewar, Grzegorz Najder, Marlena Szubert-Najder

link: https://www.udemy.com/course/language-for-the-workplace/

Objective

Talking about work – likes/dislikes – what do you want from a job? Talking about your job – what do you do? How to speak to customers and solve problems on the telephone

Curriculum

Working life, Introduction, Describing your work, Practice Listening Task, Phrasal verbs – Quiz, Positives and Negatives, Practice Assignment, Likes, Dislikes and Preferences at work, Listening Activity, What skills do you have?, Skills Assignment, 1.1 Applying for a job, Introduction, Job Advert, Listening Assignment, Owain’s CV, Owain’s CV Feedback, CV Quiz – how much do you know?, Assignment, Covering Letter, Interviews – Introduction, Things you SHOULD do at interview, Things you should NOT do at Interview, Salary Negotiation, Interview Quiz, Communication skills at work, Introduction, Questions, Questions, Questions, Listening Skills, Non verbal communication, Describing systems, What makes a good meeting, Hosting meetings, Attending a meeting, Disagreeing politely, How to interrupt politely, Assignment, Summary of Ch 2, Customer Service, Intro – Customer Service training, Example of GOOD & BAD Customer service, Breakdown of conversations, Customer Service Quiz, 5 tips for phone customer service, How to defuse an angry customer, Listening Activity, Listening Activity answers, 5 principles of customer service, Behaviours at work, Motivation at work – Intro, Mindset, Employers and Mindset, Motivation, Creative Thinking, Thank you, Thank you

Paid (True/ False): True

No. Of Subscribers: 1050

Rating: 4.4473324

No. Of Reviews:  45

Instructional Level: Intermediate Level